Terms of Service

By accessing or using WillAgent ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our Service.

We reserve the right to modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.

What We Provide:

• Document preparation software for estate planning
• Interactive tools to help you create legal documents
• Educational information about estate planning
• Access to downloadable document templates

What We Do NOT Provide:

• Legal advice or legal representation
• Attorney-client relationship
• Guarantees about legal validity or outcomes
• Review of documents by attorneys (unless separately purchased)

You are responsible for ensuring your documents meet your specific needs and comply with applicable laws. We strongly recommend having an attorney review your documents.

By using our Service, you agree to:

• Provide accurate and complete information
• Be at least 18 years old and legally competent
• Use the Service only for lawful purposes
• Maintain the confidentiality of your account
• Accept responsibility for all activities under your account
• Properly execute documents according to state law requirements

Payment Terms:

• All prices are in US dollars
• Payment is due at time of purchase
• We accept major credit cards via Stripe
• Prices may change without notice (existing purchases honored)

What's Included:

Your purchase includes access to document generation, PDF/DOCX downloads, and updates to your documents during the subscription period. Specific features vary by plan.

We offer a 30-day satisfaction guarantee. If you are not satisfied with our Service within 30 days of purchase, contact us for a full refund.

• Refund requests must be made within 30 days of purchase
• Contact support@mywillagent.com to request a refund
• Refunds processed within 5-10 business days
• After a Remote Online Notarization (RON) session, refunds are handled case-by-case
• Third-party notarization fees are non-refundable

You may NOT use our Service to:

• Create fraudulent or forged documents
• Impersonate another person
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service
• Attempt unauthorized access to systems
• Reproduce, distribute, or sell our content without permission

DISCLAIMER OF WARRANTIES:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

LIMITATION OF LIABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILL AGENT, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Will Agent, Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you provide through the Service

All content, features, and functionality of the Service (including text, graphics, logos, software, and document templates) are owned by Will Agent, Inc. and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes only.

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination:

• Your right to use the Service ceases immediately
• We may delete your account and data
• Provisions that should survive termination will remain in effect

GOVERNING LAW:

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

INFORMAL RESOLUTION FIRST:

Before filing any claim, you agree to contact us at legal@mywillagent.com and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved this way.

BINDING ARBITRATION:

If we cannot resolve the dispute informally, you and Will Agent, Inc. agree to resolve any claims through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

SMALL CLAIMS EXCEPTION:

Either party may bring an individual action in small claims court if the claim qualifies. This exception does not apply to class actions.

ARBITRATION PROCEDURES:

• Arbitration will be conducted remotely by videoconference unless you request an in-person hearing
• For claims under $10,000, we will pay all AAA filing and arbitrator fees
• For claims over $10,000, fees follow AAA Consumer Rules (generally split)
• You may choose to have the arbitration conducted by telephone, based on written submissions, or in person
• The arbitrator may award any relief that a court could award

30-DAY OPT-OUT RIGHT:

You may opt out of this arbitration agreement by sending written notice to legal@mywillagent.com within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you opt out of arbitration. If you opt out, you may pursue claims in court.

CLASS ACTION WAIVER:

YOU AND WILL AGENT, INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

JURY TRIAL WAIVER:

IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WILL AGENT, INC. WAIVE ANY RIGHT TO A JURY TRIAL.

SURVIVAL:

This arbitration agreement will survive termination of your relationship with Will Agent, Inc.

If you have questions about these Terms, contact us:

• Will Agent, Inc.
• 1111B S Governors Ave STE 40462, Dover, DE 19904
• Email: legal@mywillagent.com
• Support: support@mywillagent.com
• Website: mywillagent.com